Returns & Refund Policy
Refund Policy
At Orogenics, we’re committed to providing products that help make oral care simple, gentle, and effective. We stand behind our products and recommend using them for at least 14 days before deciding to request a return. If you’re not satisfied after 14 days and within our 60-day money-back guarantee, please contact us at matthew@orogenics.com.
Cancellation Policy
You may request to cancel or make changes to your order within 24 hours of placing it. After that, we may not be able to modify or cancel your order since it will likely be processing. If canceled within 24 hours, your refund will be issued within 7 business days.
60-Day Money Back Guarantee
We’re confident you’ll love your Orogenics products. However, if you’re not satisfied after trying them for at least 14 days, you can return them within 60 days for a full refund (excluding any shipping fees, if applicable).
To start a return, simply fill out the form on our Contact Us page or email us directly at matthew@orogenics.com. Please include your order number, or the name and email address used at checkout, so we can process your request quickly.
Damaged Items
We take care to pack your order securely. Items are considered damaged only if the product itself is broken or defective — not if the packaging is slightly dented or scuffed during delivery.
If your item arrives damaged, email us at matthew@orogenics.com within 72 hours of delivery. Include clear photos of the damage so we can review and, if approved, send a replacement at no cost. We cannot replace or refund items damaged from normal use, wear, or misuse.
Shipping and Delivery
We do our best to ensure your order arrives on time, but please understand that delays caused by couriers, customs, or other factors are out of our control. If your package is delayed, lost, or stolen, please contact the courier directly for assistance.
Orogenics is not responsible for shipping delays or lost packages once the order has been handed off to the carrier.
Incorrect Shipping Address
Please make sure your shipping address is correct before submitting your order. If you need to make a change, contact us within 24 hours. If the address is incorrect and we are not notified in time, we cannot offer a refund or resend.
We reserve the right to update this Return & Refund Policy at any time. By purchasing from Orogenics, you agree to the terms outlined above.